A Dispatcher's Guide to Real World Resilience
The SRT Project and Commonwealth Police Legacy have joined forces to present this PROACTIVE course designed to equip participants with essential tools and strategies for stress management.
This training goes beyond conventional methods by offering proactive techniques to reduce stress before it reaches overwhelming levels for both the mind and body.
What You’ll Learn
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Interviews with 911 Dispatchers 💛
This is where the heart of the course lives. You’ll hear directly from dispatchers — seasoned, sharp, honest, and deeply human — sharing the stories, second-guessing, pressure, identity, jadedness, and quiet hero moments that only another dispatcher truly understands. Their insight, humor, and hard-earned wisdom turn into the tools you need to navigate your own stress with more confidence and clarity.
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Jaded
This session takes a deep, honest look at the dispatcher word everyone uses but no one defines: jaded. You’ll learn what actually drives that “nothing surprises me anymore” feeling, why it’s a natural stress response, and how to soften the edges before emotional exhaustion becomes your new normal. This lesson gives you strategies to reset, reconnect, and rediscover pieces of yourself that the job may have worn thin.
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The Time Myth: Making Peace with the Pace
Description goes hereThis lesson unpacks the myth that you “should have more time” and the constant stress that comes from fighting against the real pace of a dispatcher’s day. You’ll learn how unrealistic daily expectations drain energy, fuel frustration, and create a sense of failure even when you’re giving everything you have. Together, we’ll reshape your relationship with time, teach the skills for making peace with pace, and help you create internal spaciousness—even on the busiest shifts.
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Happiness: Closing the Expectation Gap
In this lesson, we explore why dispatchers often feel like they “should” be happier, even when nothing is technically wrong. You’ll learn how the expectation gap—what we think life should feel like vs. what it actually is—creates unnecessary pressure, disappointment, and self-criticism. This session gives you tools to close that gap, anchor into contentment, and build a calmer internal baseline no matter what’s happening around you.
Meet Your Instructor
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Eileen McKone
Eileen has presented and instructed for thousands of police officers, firefighters,
correctional staff, dispatchers, and public safety professionals across MA, NH, MD,
and throughout the Northeast. She has worked with the FBI, FBINAA (FBI National
Academy Associates), Granite State Children’s Alliance, Commonwealth Police
Legacy, the New Hampshire Mental Health Summit, Boston Fire Department, and
the Department of Children and Families (DCF). Her experience spans numerous
departments and agencies, including both large urban teams and small regional
units across dozens of cities and counties.