As a 911 dispatcher in Massachusetts, you have access to several resources designed to help manage burnout, PTSD, and provide peer support. Here is a comprehensive list of available services:

1. Massachusetts Communications Supervisors Association (MCSA) – Critical Incident Stress Management (CISM) and Peer Support

• Description: Offers support for dispatchers experiencing critical incident stress.

• Phone: (617) 981-2186

• Website: MCSA CISM and Peer Support

2. Commonwealth 911/Dispatch Peer Support

• Description: Provides peer support specifically for 911 dispatchers.

• Coordinator: Anthony Landry

• Phone: (840) 600-7337

• Website: Activating Emergency Resources - Mass.gov

3. Massachusetts Peer Support Network (MPSN)

• Description: A network of 17 CISM teams offering 24/7 support to public safety personnel, including dispatchers.

• Activation: Contact the Massachusetts Emergency Management Agency (MEMA) at (508) 820-2000 to activate a team.

• Website: Critical Incident Stress Management (CISM) | Mass.gov

4. On-Site Academy

• Description: Provides residential treatment for first responders dealing with stress and trauma.

• Phone: (978) 874-0177 (Monitored 24/7)

• Website: Activating Emergency Resources - Mass.gov

5. Massachusetts Telecommunicator Emergency Response Task Force (TERT)

• Description: Offers support and resources for telecommunicators during emergencies.

• Website: Massachusetts Telecommunicator Emergency Response Task Force (TERT) - MA911

6. Massachusetts State 911 Department

• Description: Provides resources and support for 911 personnel, including access to interpreter services and peer support networks.

• Website: Massachusetts State 911 Department

7. 911 Training Institute

• Description: Offers training and resources focused on the wellness and resilience of 911 professionals.

• Website: 911 Training Institute | HOME