Thriving Under Pressure: Advanced Stress Management for 9-1-1 Dispatchers
This course, developed in collaboration with the SRT Project and Commonwealth Police Legacy, equips 9-1-1 dispatchers with advanced strategies to manage stress and build resilience. Focusing on proactive approaches empowers dispatchers to thrive in high-pressure environments by enhancing emotional intelligence, resilience, and practical stress management skills.
Participants will leave with actionable tools to maintain mental wellness and excel in their crucial roles.
Understanding the unique stressors that affect 911 dispatchers; hot calls, unpredictable work hours, prolonged sedentary periods, and the emotional weight of a work/life balance. Recognizing these unique pressures is the first step in developing effective coping strategies.
What You’ll Learn
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Mastering Stress with Brain- Body Awareness
In this chapter, we delve into the essential techniques for identifying various sources of stress and effectively managing them through the completion of the stress cycle. By enhancing our brain-body awareness, this chapter empowers readers to recognize stress triggers and engage in practical activities that facilitate stress release.
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Proactive Mindset for Positive Change
Explore how cultivating a proactive mindset can serve as a powerful catalyst for positive change. This chapter highlights strategies like the military sleep method .Additionally, it addresses the importance of managing metabolic syndrome, offering insights into how proactive lifestyle choices can mitigate its risks. Readers are equipped with the tools to sustain positive change in their lives.
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Shifting from Autopilot to Positive Action
This chapter focuses on embracing mindful living by shifting from habitual routines to deliberate actions. It highlights the significance of community support through the Power of Connection and the transformative power of the Percentage Mindset. This mindset encourages allocating small percentages of effort towards neutral or positive activities, reducing the space for negativity and stress.
Meet Your Instructor
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Eileen McKone
For over 20 years, Eileen McKone has been dedicated to helping individuals reduce stress, improve well-being, and overcome personal challenges. A decade ago, she founded The SRT Project—a specialized stress management training program created specifically for first responders.The idea was sparked by a pivotal session with an exhausted and anxious police officer who had never received formal stress management training. Recognizing a critical gap in support, Eileen developed a comprehensive, research-informed curriculum that blends mindfulness, resilience strategies, and practical tools for real-world stress. To ensure her training reflects the realities of the job, Eileen has spent extensive time training alongside police, fire, 911 dispatchers, and correctional officers, immersing herself in their culture.
Through the SRT Project, Eileen has helped thousands of first responders build the skills and confidence to manage stress and protect their mental health.
